hi3amigos is committed to delivering our premium gourmet products, including artisan chocolate bars, gourmet fruit gummies, loose leaf teas, and specialty drink mixes, with care and efficiency. This Shipping Policy explains how we process, ship, and deliver your orders when you make a purchase from our website.
By placing an order with hi3amigos, you agree to the terms outlined in this policy. We encourage you to read this policy carefully to understand our shipping practices. If you have any questions, please contact us using the information provided at the end of this policy.
Orders placed on hi3amigos are typically processed within 1–3 business days, Monday through Friday, excluding major holidays. Orders placed on weekends or holidays will begin processing on the next business day.
During high-demand periods, such as holiday seasons, limited product releases, promotional campaigns, or periods of increased order volume, processing times may be slightly extended. If a significant delay affects your order, we will notify you as soon as possible.
After your order has been processed and shipped, you will receive a confirmation email containing tracking information. Please allow up to 24 hours for tracking numbers to become active on the carrier’s website.
Shipping costs are calculated at checkout based on your shipping address, the weight of your order, and the shipping method selected.
Delivery timeframes are estimates provided by shipping carriers and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, seasonal demand, incorrect delivery information, customs processing, or other circumstances beyond our control.
hi3amigos currently ships to addresses within Canada and the United States. International shipping may be available to select countries depending on destination, carrier availability, and applicable product restrictions.
For international orders, customers are responsible for all customs duties, taxes, brokerage fees, import-related charges, and any other fees imposed by the destination country.
Some products may be subject to shipping limitations depending on local laws, destination regulations, or carrier policies. If we are unable to ship a product to your location, we will contact you regarding your order.
Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to track your package.
If you do not receive tracking information within 5 business days of placing your order, please contact our customer service team:
Email: hello@hi3amigos.com
Phone: +1 (416) 593-7776
hi3amigos is not responsible for delays caused by shipping carriers, incorrect or incomplete shipping addresses, customs inspections, failed delivery attempts, weather events, high seasonal volume, or packages marked as delivered by the carrier.
If you believe your package is lost in transit, please contact us so we can review the issue and assist with the next steps.
Customers are responsible for providing a complete and accurate shipping address at checkout. hi3amigos is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an address error after placing your order, contact us immediately. We will attempt to update the address before shipment, but once the order has been processed or shipped, changes may not be possible.
Some hi3amigos products, particularly artisan chocolate bars and gourmet fruit gummies, may be sensitive to extreme heat or cold.
To help protect product quality, we recommend selecting faster shipping options during extreme weather conditions and ensuring someone is available to receive the package promptly upon delivery.
hi3amigos is not responsible for product quality issues caused by temperature exposure during transit, including melting, softening, hardening, condensation, or texture changes.
If your order arrives damaged due to shipping mishandling, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged items and packaging.
We will review the issue and determine whether a replacement, refund, store credit, or another resolution is appropriate based on the circumstances.
For questions, concerns, or comments about this Shipping Policy or your shipment, please contact us:
hi3amigos
Email: hello@hi3amigos.com
Phone: +1 (416) 593-7776
Address: Toronto, Ontario, Canada
