Welcome to hi3amigos. These Terms of Service govern your access to and use of our website located at hi3amigos.com, as well as any purchases you make through our online store. By browsing our site, creating an account, or placing an order, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, please discontinue use of our website immediately.
hi3amigos is an online retail store offering a curated selection of Artisan Chocolate Bars, Gourmet Fruit Gummies, Looseleaf Tea, and Fruit Drink Mix Packets. These Terms apply to all visitors, customers, and users of hi3amigos.com regardless of how you access or use the site.
We reserve the right to update, modify, or replace any part of these Terms at our sole discretion. Changes become effective upon posting to hi3amigos.com. Your continued use of the website following any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically. If you have questions about these Terms, please contact us at hello@hi3amigos.com.
These Terms of Service and any disputes arising out of or related to your use of hi3amigos.com or your purchase of products from hi3amigos shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
In the event of a dispute, we encourage you to first contact us directly at hello@hi3amigos.com or +1 (416) 593-7776 so that we may attempt to resolve the matter informally. Most concerns can be addressed quickly and fairly through direct communication.
If informal resolution is unsuccessful, any dispute, claim, or controversy arising from these Terms or your use of our website shall be submitted to binding arbitration administered in Toronto, Ontario, Canada. Each party shall bear its own legal costs unless otherwise determined by the arbitrator. You agree that any claim must be brought in your individual capacity and not as a plaintiff or class member in any class action proceeding. Nothing in this section limits either party’s right to seek injunctive or other equitable relief in a court of competent jurisdiction in Toronto, Ontario.
hi3amigos makes every effort to ensure that product descriptions, images, and details displayed on hi3amigos.com are accurate and up to date. Our product offerings include Artisan Chocolate Bars, Gourmet Fruit Gummies, Looseleaf Tea, and Fruit Drink Mix Packets. However, we do not warrant that product descriptions, images, pricing, or other content on the site is completely error-free, current, or exhaustive.
Product colours, packaging, and presentation may vary slightly from images shown on the website due to display settings, batch variations, or supplier updates. These minor variations do not constitute a defect or grounds for return unless the product itself is damaged or materially different from what was ordered.
All product prices and availability are subject to change without notice. hi3amigos reserves the right to limit quantities of any product, discontinue any item at any time, and refuse or cancel orders at our discretion, including orders for products listed at an incorrect price. If a product becomes unavailable after your order is placed, we will notify you and offer a suitable alternative or a full refund for the affected item.
hi3amigos ships orders to addresses within Canada and select international destinations. Shipping methods, carriers, and estimated delivery timeframes are presented at checkout and may vary based on your location and the items ordered. All delivery estimates are approximate and not guaranteed.
Risk of loss and title for products purchased from hi3amigos pass to you upon our delivery of the order to the carrier. hi3amigos is not responsible for delays caused by the carrier, customs processing, weather events, or other circumstances outside our control.
It is your responsibility to provide a complete and accurate shipping address at the time of purchase. hi3amigos is not liable for orders delayed or undelivered due to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange re-shipment at your expense or issue a refund for the product cost, excluding original shipping fees.
For international shipments, you are responsible for any applicable customs duties, import taxes, or fees imposed by your country. hi3amigos has no control over these charges and cannot predict their amount. Please check with your local customs authority prior to ordering.
By using hi3amigos.com or purchasing products from hi3amigos, you agree to defend, indemnify, and hold harmless hi3amigos, its owners, employees, agents, suppliers, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses — including reasonable legal fees — arising out of or relating to:
(a) your use of or access to hi3amigos.com; (b) your violation of any provision of these Terms of Service; (c) your violation of any applicable law, regulation, or third-party right, including any intellectual property or privacy right; (d) any content or information you submit, post, or transmit through our website, including but not limited to product reviews or user-generated content; (e) your misuse of any product purchased from hi3amigos.
hi3amigos reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses. This indemnification obligation will survive the termination of these Terms and your use of the website.
You may access and use hi3amigos.com for lawful personal and commercial purchasing purposes in accordance with these Terms. You agree not to use this website in any way that is unlawful, harmful, fraudulent, or disruptive to other users or to our operations.
Prohibited uses include, but are not limited to: attempting to gain unauthorized access to any part of the site or its underlying systems; using automated tools, bots, scrapers, or crawlers to extract data from the website without our express written consent; submitting false, misleading, or fraudulent orders or information; transmitting malware, viruses, or any harmful code; and engaging in any activity that places an unreasonable load on our infrastructure.
If you create an account on hi3amigos.com, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at hello@hi3amigos.com if you suspect any unauthorized use of your account. hi3amigos is not liable for any loss or damage resulting from your failure to safeguard your account information.
We reserve the right to suspend or terminate access to hi3amigos.com for any user who violates these Terms, at our sole discretion and without prior notice.
hi3amigos.com and all products offered through our store are provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, hi3amigos expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
hi3amigos does not warrant that the website will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We do not guarantee that product descriptions, pricing, or other content on the site is complete, accurate, or current at all times.
Any warranties provided for specific products are those of the original manufacturer and are not extended, modified, or endorsed by hi3amigos. Our Artisan Chocolate Bars, Gourmet Fruit Gummies, Looseleaf Tea, and Fruit Drink Mix Packets are food products; results, taste preferences, and experiences may vary between individuals and do not constitute grounds for warranty claims.
Some jurisdictions do not allow the exclusion of certain implied warranties. To the extent such exclusions are not permitted under applicable law, those exclusions shall apply only to the maximum extent allowed.
When you place an order on hi3amigos.com, you are making an offer to purchase the selected products at the stated price. Your order is not confirmed until you receive an order confirmation email from hi3amigos. We reserve the right to decline, cancel, or limit any order for any reason, including but not limited to product unavailability, pricing errors, suspected fraud, or failure of payment authorization.
hi3amigos accepts major credit and debit cards and other payment methods as displayed at checkout. By submitting payment information, you represent that you are authorized to use the payment method provided and that the billing information supplied is accurate and complete.
Payment is processed at the time of order placement. If your payment cannot be authorized, your order will not be processed and we will notify you promptly. hi3amigos is not responsible for fees or charges imposed by your financial institution in connection with your purchase.
You may request to cancel an order before it has been shipped by contacting us at hello@hi3amigos.com or +1 (416) 593-7776 as soon as possible. Once an order has been dispatched, it is subject to our Returns and Refunds policy. hi3amigos reserves the right to cancel orders and issue full refunds at our discretion.
All content on hi3amigos.com — including but not limited to text, product descriptions, photography, graphics, logos, brand names, icons, and software — is the exclusive property of hi3amigos or its content licensors and is protected by applicable Canadian and international intellectual property laws.
You may not copy, reproduce, distribute, publish, display, modify, create derivative works from, or commercially exploit any content from hi3amigos.com without our prior written consent. Unauthorized use of our intellectual property may violate copyright, trademark, and other applicable laws and may result in legal action.
If you submit reviews, photos, feedback, or other user-generated content to our website, you grant hi3amigos a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, and display that content in connection with our business and marketing activities worldwide.
hi3amigos respects the intellectual property rights of others. If you believe that any content on our website infringes your copyright, please notify us in writing at hello@hi3amigos.com with sufficient detail for us to identify the alleged infringement. We will respond to valid notices in accordance with applicable law, including the Canadian Copyright Act.
To the fullest extent permitted by applicable law, hi3amigos, its owners, directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or in connection with your use of hi3amigos.com or your purchase of products, even if advised of the possibility of such damages.
This includes, without limitation, damages for loss of profits, loss of data, loss of goodwill, personal injury, property damage, or any other intangible losses resulting from: your access to or inability to access our website; any errors, omissions, or inaccuracies in site content; any unauthorized access to your account or personal data; or any product defect or failure to meet your expectations.
In no event shall hi3amigos’s total cumulative liability to you for any and all claims related to a specific transaction exceed the total amount you paid to hi3amigos for the order giving rise to the claim.
Some jurisdictions do not allow the exclusion or limitation of certain damages. To the extent such limitations are prohibited by applicable law, they shall apply to the maximum extent permitted. Nothing in these Terms limits liability that cannot be excluded under the Consumer Protection Act or other applicable Canadian consumer protection legislation.
hi3amigos wants you to be fully satisfied with your purchase. If you receive a product that is damaged, defective, or materially different from what was ordered, please contact us within 14 days of delivery at hello@hi3amigos.com or +1 (416) 593-7776 with your order number and a description of the issue. We will work with you to arrange a replacement or issue a refund.
Because our products — including Artisan Chocolate Bars, Gourmet Fruit Gummies, Looseleaf Tea, and Fruit Drink Mix Packets — are consumable food items, we are unable to accept returns of opened, partially consumed, or used products except in cases of damage or defect. Unopened, undamaged products in original packaging may be eligible for return within 14 days of delivery at the customer’s discretion, subject to our review.
Approved refunds will be processed to the original payment method within 7–10 business days of our receipt and inspection of the returned item. Original shipping charges are non-refundable unless the return is due to our error. Return shipping costs are the responsibility of the customer unless the return is the result of a damaged or incorrectly shipped item.
hi3amigos reserves the right to deny returns or refunds that do not meet the conditions outlined above.
If you have any questions, concerns, or requests regarding these Terms of Service or your experience with hi3amigos, we encourage you to reach out to us directly. We are committed to addressing your inquiries promptly and professionally.
You may contact hi3amigos through any of the following channels:
Email: hello@hi3amigos.com Phone: +1 (416) 593-7776 Mailing Address: hi3amigos, MJ22+HW, Toronto, Ontario, Canada Website: https://hi3amigos.com
Our team is available to assist with questions about your orders, product information, returns, and any other matters covered by these Terms. For the fastest response, we recommend contacting us by email at hello@hi3amigos.com and including your order number where applicable.
These Terms of Service were last updated and are effective as of January 1, 2025. Your continued use of hi3amigos.com after this date constitutes your acceptance of these Terms as written.
