Welcome to hi3amigos. We are committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at hi3amigos.com or make a purchase from us.
This policy applies to all customers and visitors who interact with hi3amigos through our website, email communications, customer service channels, or any other means in connection with our products. Our product offerings include Artisan Chocolate Bars, Gourmet Fruit Gummies, Looseleaf Tea, and Fruit Drink Mix Packets.
By using our website or placing an order with us, you agree to the terms outlined in this Privacy Policy. If you do not agree with the practices described here, please refrain from using our website. We encourage you to read this policy carefully and contact us if you have any questions.
At hi3amigos, protecting your personal information is a responsibility we take seriously. We implement a range of technical and organizational security measures designed to protect your data against unauthorized access, disclosure, alteration, or destruction.
All payment transactions on hi3amigos.com are processed through trusted third-party payment processors that use industry-standard encryption protocols, including Secure Socket Layer (SSL) technology. We do not store your full credit card or payment details on our servers. Sensitive financial data is handled entirely by our certified payment partners.
While we work hard to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and we encourage you to take precautions such as using strong passwords and avoiding public networks when placing orders. In the event of a data breach that affects your rights or freedoms, we will notify affected users in accordance with applicable law.
Our website at hi3amigos.com may contain links to third-party websites, social media platforms, or external services that are not owned or operated by hi3amigos. These links may appear in product descriptions, blog posts, promotional materials, or social sharing buttons.
hi3amigos is not responsible for the privacy practices, content, or security of any third-party websites. We have no control over and assume no liability for the information collected by external sites. Once you leave hi3amigos.com by clicking a third-party link, your interactions are governed by that website’s own privacy policy.
We encourage you to review the privacy policies of any external websites you visit before submitting personal information. The inclusion of a link on our website does not imply our endorsement or approval of the linked site or its privacy practices.
When you interact with hi3amigos, we collect several types of information to provide you with a seamless shopping experience. The categories of information we collect include personal identification details, transactional data, and technical usage data.
Personal identification information includes your name, email address, phone number, billing address, and shipping address. This information is collected when you create an account, place an order, subscribe to our newsletter, or contact our customer service team.
Payment information such as credit card numbers or banking details is collected and processed securely through our third-party payment processors. hi3amigos does not store your full payment credentials on our systems.
We also collect order and purchase history, including the products you have ordered (such as our Artisan Chocolate Bars, Gourmet Fruit Gummies, Looseleaf Tea, or Fruit Drink Mix Packets), order dates, and transaction amounts. Additionally, we gather browsing and usage data including IP addresses, browser type, device information, pages visited, and referring URLs through cookies and similar tracking technologies. Communications you send us via email or our contact form are also retained to assist with customer support.
We respect your right to control your personal information. Depending on where you reside, you may have certain rights regarding the data we hold about you, and we are committed to honoring those rights.
You have the right to request access to the personal information hi3amigos holds about you, as well as the right to request corrections to any inaccurate or incomplete data. You may also request the deletion of your personal information, subject to certain legal exceptions such as outstanding orders or legal obligations.
You have the right to opt out of marketing communications at any time. Every promotional email we send includes an unsubscribe link, or you can contact us directly at hello@hi3amigos.com to be removed from our mailing list.
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell your personal information.
European residents covered by the General Data Protection Regulation (GDPR) have rights including data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us at hello@hi3amigos.com.
hi3amigos uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts. Cookies are small text files stored on your device when you visit our website.
We use three main categories of cookies. Essential cookies are necessary for the website to function properly and cannot be disabled. These include cookies that maintain your shopping cart and session information. Analytics cookies help us understand how visitors interact with hi3amigos.com, allowing us to improve site performance and user experience. We may use tools such as Google Analytics for this purpose. Marketing cookies are used to deliver relevant advertisements and track the effectiveness of our promotional campaigns.
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-on. By continuing to use hi3amigos.com without changing your cookie settings, you consent to our use of cookies as described in this policy.
The information we collect from you is used to deliver the best possible experience when shopping with hi3amigos. We use your data for the following purposes:
First and foremost, we use your information to process and fulfill your orders for products including Artisan Chocolate Bars, Gourmet Fruit Gummies, Looseleaf Tea, and Fruit Drink Mix Packets. This includes confirming purchases, arranging shipping, and sending order updates.
We use your contact information to provide customer service and support, including responding to questions, resolving disputes, and processing returns or exchanges. With your consent, we may also use your email address to send promotional communications, exclusive offers, and updates about new products at hi3amigos. You can opt out of these messages at any time.
We analyze usage data to improve our website’s functionality, product offerings, and overall customer experience. Your information may also be used to detect and prevent fraudulent activity, enforce our terms of service, and comply with applicable legal obligations under Canadian and international law.
hi3amigos reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. We encourage you to review this page periodically to stay informed about how we protect your information.
When we make material changes to this policy, we will notify you by updating the effective date at the top of this page. For significant changes that may affect your rights, we may also notify you directly via email or by posting a prominent notice on our website at hi3amigos.com.
Your continued use of our website or services after any changes to this Privacy Policy have been posted constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of our website and contact us to request deletion of your personal information.
hi3amigos does not sell your personal information to third parties. We may share your data only in the limited circumstances described below.
We share information with trusted service providers who assist us in operating our business. This includes payment processors who handle transaction security, shipping carriers who deliver your orders, email service providers who facilitate our communications, and analytics platforms that help us understand website performance. These partners are contractually obligated to use your information solely to perform services on our behalf.
We may disclose your information if required to do so by law, court order, or government regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of hi3amigos, our customers, or others.
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a notice on our website before your information becomes subject to a different privacy policy.
Outside of these circumstances, we will only share your personal information with your explicit consent.
hi3amigos is intended for use by adults and is not directed at children under the age of 13. We do not knowingly collect, solicit, or store personal information from children under 13 years of age.
If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take prompt steps to delete that information from our records. If you believe that a child under 13 may have provided us with personal information, please contact us immediately at hello@hi3amigos.com so we can investigate and take appropriate action.
Parents and guardians are encouraged to monitor and supervise their children’s online activity. If you have concerns about your child’s privacy in relation to our website, please do not hesitate to reach out to our team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way hi3amigos handles your personal information, we welcome you to contact us. Our team is happy to assist you and will respond to your inquiry as promptly as possible.
You can reach us by email at hello@hi3amigos.com. This is the fastest way to submit a privacy-related request, including requests to access, correct, or delete your personal data, or to opt out of marketing communications.
You may also contact us by phone at +1 (416) 593-7776 during regular business hours. For written correspondence, you may send mail to our address at:
hi3amigos MJ22+HW Toronto, Ontario, Canada
We are committed to resolving all privacy-related concerns in a timely and respectful manner. If you feel your inquiry has not been adequately addressed, you may also have the right to contact your local data protection authority.
